Terms of Service

Last Updated: October 4, 2025

1. Agreement to Terms

By accessing and using TrainingStack ("Service"), you accept and agree to be bound by the terms and provision of this agreement. TrainingStack is owned and operated by Caldwell Consulting LLC ("Company", "we", "us", or "our").

2. Description of Service

TrainingStack is an AI-powered instructional design platform that converts learning materials into structured microlearning content aligned with Bloom's Taxonomy. The Service includes:

• AI-powered content processing and analysis
• Learning objective generation
• Content structuring based on instructional design best practices
• Assessment question generation
• Export capabilities in various formats
• Pre-built instructional design templates

3. User Accounts and Registration

3.1 Account Creation

To use TrainingStack, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept all responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

3.2 Account Eligibility

You must be at least 18 years old to use this Service. By agreeing to these Terms, you represent and warrant that you are at least 18 years of age.

4. Subscription Plans and Payment Terms

4.1 Pricing Plans

TrainingStack offers multiple pricing options:

• Free Tier: 15,000 credits with access to core features
• Pay As You Go: One-time purchase of 50,000 credits for $39
• Small Business: Monthly subscription of $89 for 500,000 credits per month
• Done For You: Custom service for $350 (up to 6 objectives)

4.2 Credits System

The Service operates on a credit-based system. Credits are consumed based on:

• Content processing and analysis
• AI-generated learning objectives
• Assessment question generation
• Content structuring operations

Credit consumption rates may vary based on the complexity and length of processed content.

4.3 Payment

Payment is required in advance for subscription plans and credit purchases. We accept major credit cards and other payment methods as displayed on our platform. All fees are non-refundable except as required by law.

4.4 Automatic Renewal

Monthly subscription plans automatically renew at the end of each billing period unless canceled before the renewal date. You authorize us to charge your payment method on a recurring basis.

4.5 Cancellation

You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. Unused credits from monthly subscriptions do not roll over to the next billing period.

4.6 Price Changes

We reserve the right to modify our pricing. We will provide at least 30 days' notice of any price changes for existing subscribers. Continued use of the Service after price changes constitutes acceptance of the new pricing.

5. Intellectual Property Rights

5.1 Our Intellectual Property

The Service, including its original content, features, and functionality, is owned by Caldwell Consulting LLC and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

5.2 Your Content

You retain all rights to content you upload to TrainingStack ("User Content"). By uploading content, you grant us a limited, non-exclusive, royalty-free license to:

• Process and analyze your content to provide the Service
• Store your content on our servers
• Generate derivative works (learning objectives, structured content, assessments) based on your content

You retain ownership of all derivative works generated by the Service. We do not claim any ownership rights to your content or the output generated from it.

5.3 AI-Generated Content

Content generated by our AI systems based on your input belongs to you. However, you acknowledge that AI-generated content should be reviewed for accuracy and appropriateness before use.

6. Acceptable Use Policy

You agree not to use the Service to:

• Violate any laws or regulations
• Infringe upon or violate our intellectual property rights or the rights of others
• Upload content that contains viruses, malware, or malicious code
• Harass, abuse, or harm another person
• Upload false, misleading, or fraudulent content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service or servers
• Use the Service for any illegal or unauthorized purpose
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Share your account credentials with others

7. Content Guidelines

You are responsible for the content you upload. You warrant that all content you submit:

• Does not violate any copyright, trademark, or other intellectual property rights
• Does not contain confidential information that you do not have the right to share
• Does not contain harmful, offensive, or inappropriate material
• Complies with all applicable laws and regulations

8. Privacy and Data Protection

Your use of the Service is also governed by our Privacy Policy. By using TrainingStack, you consent to our collection and use of your data as described in the Privacy Policy.

8.1 Data Security

We implement reasonable security measures to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8.2 Data Retention

We retain your content for as long as your account is active or as needed to provide you services. You may delete your content at any time through your account settings.

9. Service Availability

We strive to provide reliable service but do not guarantee that:

• The Service will be available at all times without interruption
• The Service will be error-free or secure
• The results obtained from using the Service will be accurate or reliable

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time with or without notice.

10. Termination

10.1 Termination by You

You may terminate your account at any time by contacting us or using account closure features in the Service.

10.2 Termination by Us

We may terminate or suspend your account and access to the Service immediately, without prior notice, if you:

• Breach these Terms of Service
• Violate our Acceptable Use Policy
• Engage in fraudulent activity
• Fail to pay fees when due

10.3 Effect of Termination

Upon termination, your right to use the Service will immediately cease. We may delete your account and all associated content. Provisions that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

11. Disclaimers and Limitations of Liability

11.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

• The Service will meet your requirements
• The Service will be uninterrupted, timely, secure, or error-free
• The results obtained from using the Service will be accurate or reliable
• AI-generated content will be free from errors or suitable for any particular purpose

11.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CALDWELL CONSULTING LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to or use of or inability to access or use the Service
• Any conduct or content of any third party on the Service
• Any content obtained from the Service
• Unauthorized access, use, or alteration of your transmissions or content

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE AMOUNT PAID BY YOU TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless Caldwell Consulting LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with:

• Your access to or use of the Service
• Your violation of these Terms
• Your violation of any third-party right, including any intellectual property or privacy right
• Any content you upload or share through the Service

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your State/Jurisdiction], without regard to its conflict of law provisions.

13.2 Dispute Resolution

Any disputes arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good faith negotiations between the parties.

13.3 Arbitration

If negotiations fail, any dispute shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may bring an action in court to protect intellectual property rights.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

• Posting a notice on our website
• Sending an email to the address associated with your account
• Updating the "Last Updated" date at the top of these Terms

Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Caldwell Consulting LLC regarding the Service.

15.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

15.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

16. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Caldwell Consulting LLC
Email: support@trainingstack.com
Website: https://icaldwell.com