Privacy Policy

Last Updated: October 4, 2025

1. Introduction

Caldwell Consulting LLC ("we", "us", or "our") operates TrainingStack, an AI-powered instructional design platform. We are committed to protecting your privacy and handling your data in an open and transparent manner.

This Privacy Policy explains:

• What information we collect and why
• How we use and store your information
• Your rights regarding your personal data
• How we protect your information
• How to contact us with privacy concerns

2. Information We Collect

2.1 Information You Provide to Us

Account Information:

• Name and email address
• Company name (optional)
• Password (encrypted)
• Payment information (processed by third-party payment processors)

Content You Upload:

• Learning materials (Word documents, PowerPoint presentations)
• Text content for processing
• Custom learning objectives
• Assessment questions

Communication Data:

• Support inquiries and correspondence
• Feedback and survey responses

2.2 Information We Collect Automatically

Usage Data:

• Features used and actions taken within the platform
• Credit usage and processing activities
• Time and date of access
• Error logs and diagnostic information

Technical Information:

• IP address
• Browser type and version
• Device information (type, operating system)
• Cookies and similar tracking technologies

3. How We Use Your Information

3.1 To Provide and Improve Our Service

• Process your uploaded content using AI technology
• Generate learning objectives aligned with Bloom's Taxonomy
• Create structured microlearning content
• Generate assessment questions
• Deliver export functionality in various formats
• Improve our AI models and algorithms
• Develop new features and enhance existing ones

3.2 To Manage Your Account

• Create and maintain your account
• Process payments and manage subscriptions
• Track credit usage and billing
• Send account-related notifications

3.3 To Communicate With You

• Respond to your inquiries and support requests
• Send service updates and announcements
• Provide product information and tips (with your consent)
• Send security alerts and important notices

3.4 For Legal and Security Purposes

• Comply with legal obligations
• Enforce our Terms of Service
• Protect against fraud and unauthorized access
• Ensure platform security and integrity

4. AI Processing and Your Content

4.1 How We Process Your Content

When you upload content to TrainingStack, we use AI technology to:

• Analyze and structure your learning materials
• Generate learning objectives
• Create assessment questions
• Classify content according to Bloom's Taxonomy
• Suggest improvements and enhancements

4.2 Content Ownership and Rights

You retain full ownership of all content you upload and all output generated by our AI. We do not:

• Claim ownership of your content
• Use your content to train AI models for other users
• Share your content with third parties (except as required by law)
• Sell or license your content to others

4.3 Content Retention

We retain your uploaded content and generated materials for as long as your account is active. You may delete your content at any time through your account settings.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

5.1 Service Providers

We work with third-party service providers who assist us in operating our platform:

Service Type	Purpose	Data Shared
Cloud Hosting	Store and process data	All account and content data
Payment Processing	Handle subscription payments	Payment information
Email Services	Send notifications and communications	Email address, name
Analytics	Understand platform usage	Usage data, technical information

5.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal process (subpoena, court order)
• Government requests
• Protection of our legal rights
• Prevention of fraud or illegal activity

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

6. Data Security

6.1 Security Measures

We implement industry-standard security measures to protect your data:

• Encryption of data in transit (SSL/TLS)
• Encryption of data at rest
• Secure authentication mechanisms
• Regular security audits and updates
• Access controls and monitoring
• Employee training on data protection

6.2 Your Responsibility

You are responsible for:

• Maintaining the confidentiality of your password
• Restricting access to your account
• Notifying us of any unauthorized access

6.3 Limitations

While we implement robust security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

7. Your Privacy Rights

7.1 Access and Correction

You have the right to:

• Access your personal information
• Correct inaccurate data
• Update your account information

7.2 Data Portability

You can export your data in standard formats through your account settings or by contacting us.

7.3 Deletion

You have the right to request deletion of your personal information. You can:

• Delete specific content through your account
• Close your account (which deletes all associated data)
• Contact us to request complete data deletion

We will retain some information as required by law or for legitimate business purposes (e.g., billing records).

7.4 Opt-Out Rights

• Marketing Communications: Unsubscribe from promotional emails via the link in each message
• Cookies: Control cookies through your browser settings
• Analytics: Opt out of analytics tracking (contact us for instructions)

7.5 Do Not Track

Our platform does not currently respond to "Do Not Track" signals from browsers.

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

Essential Cookies: Required for platform functionality (authentication, security)

Performance Cookies: Help us understand how users interact with our platform

Functional Cookies: Remember your preferences and settings

8.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect platform functionality.

9. Data Retention

We retain your information for different periods depending on the type:

• Account Data: Until you close your account
• Content and Generated Materials: Until you delete them or close your account
• Usage Data: Typically 24 months
• Billing Records: As required by law (typically 7 years)
• Communications: As long as necessary for support purposes

10. Children's Privacy

TrainingStack is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will delete it immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect
• Right to know if we sell or share your personal information (we do not)
• Right to delete your personal information
• Right to non-discrimination for exercising your rights

To exercise these rights, contact us at privacy@trainingstack.com

13. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

We process your data based on:

• Your consent
• Performance of our contract with you
• Compliance with legal obligations
• Our legitimate business interests

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting a notice on our website
• Sending an email to your registered address
• Updating the "Last Updated" date

Your continued use of TrainingStack after changes become effective constitutes acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Caldwell Consulting LLC
Email: privacy@trainingstack.com
Support: support@trainingstack.com
Website: https://icaldwell.com

Data Protection Officer

For privacy-specific inquiries, you may contact our Data Protection Officer at: privacy@trainingstack.com

16. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.